Yes. All POS series drivers are freely available from manufacturers.
This is a configuration mismatch. Open the "POS Printer Settings Utility" installed with version 11301. Look for "Paper Cut Configuration." Ensure it is set to "Partial Cut (Center)" or "Full Cut" based on your printer’s hardware specification. pos series printer driver version 11301 download new
Check your USB cable. Thermal printers are sensitive to cable length and quality. Try a different port on the back of the PC (directly on the motherboard) rather than a front-panel USB hub. pos series printer driver version 11301 download new